• Permanent
  • Magherafelt
  • Salary:
    Negotiable
  • Job Ref:
    JO5186

Website mymrecruit MYM Recruitment

Make Your Move

MYM Recruitment are continuing to work with our existing client in Magherafelt who deliver totally integrated building service solutions throughout the public and private sector.  They are currently seeking to recruit a Customer Service Administrator who will perform a key role, based at their Magherafelt Office.

Key Duties/Responsibilities include but may not be limited to:

  • Be responsible for the administration for a specific contract area.
  • Act as the first point of contact, providing support for all customer queries.
  • Provide an exceptional level of customer service, communicating to customers in a professional manner.
  • Responsible for the administration for a specific contract area.
  • Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
  • Work as part of a team to prioritise and management the workload.
  • Ensure customers are kept up to date, ensuring any issues are escalated to management.
  • Monitoring of target dates for jobs, tracking updates and job status.
  • Liaising with internal stakeholders regularly providing accurate and detailed information.
  • Job completions and updating system/data input.
  • Maintaining standards and processes to reach KPI targets.
  • To perform the job in accordance with the company’s policies and procedures.

Essential Criteria:

  • At least 3 year’s recent experience in a busy office environment.
  • Minimum of Grade C or above in GCSE or equivalent (English and Maths).
  • 1+ years’ experience providing customer support.
  • Excellent communication skills with the ability to manage client relationships.
  • Strong planning and organisation skills.
  • Ability to work on own initiative and as part of a cross functional team.
  • Ability to work accurately under pressure and meet deadlines & targets.
  • Excellent customer service/customer care skills.
  • Strong problem-solving skills.
Job Contact:
Tina

To express your interest in this job email your CV and cover letter/note in Word format only highlighting your suitability for the role and how you feel you meet the essential criteria to team@mymrecruitment.com. Please also include the Job Reference number and the Job Title.

Additional Information

  • If a closing date has been given by the hiring client, then we will list this clearly with the text of all jobs advertised.
  • Specific closing dates for all jobs can be found and verified on our website which is updated daily.
  • Our clients reserve the right to enhance the short-listing criteria where and when this is deemed necessary.
  • Candidates who do not meet the essential criteria for this role may be contacted in the future to discuss other roles.
  • Sending your C.V. to us is initially an expression of interest in a role not a direct application, suitable applicants will be contacted to discuss further prior to their C.V. being released.
  • We act as both an Employment Agency and as an Employment Business and as a company operate under strict 'best practice' policies and procedures governed by both the NRF and REC of which we are corporate members.

Equality & Diversity

As an organisation we are continually committed to equality and we value diversity. We will provide equality of opportunity and will not tolerate discrimination on any grounds.

Confidentiality / Data Protection

You can review our Data Protection Policies and Privacy Notice on the 'Privacy Policy' section of our website.

If you wish to have your data/record removed from our system, please email your request to us using the word “remove” and this will be actioned as soon as possible

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