Customer Service Advisor JO5684
Website mymrecruit MYM Recruitment
Make Your Move
MYM Recruitment are continuing to work with their Magherafelt client for a Customer Service Advisor on a full-time permanent basis.
Key Duties/Responsibilities include but may not be limited to:
- Respond to customer queries by phone, email, and live chat.
- Support customers through the order process, including orders, fabric samples, and spare parts.
- Maintain strong product knowledge and explain technical blind-related information confidently.
- Share common customer feedback or recurring issues with the Team Leader.
- Deliver a first-class customer experience aligned with the Bloc brand.
- Manage daily workload effectively and stay organised.
Essential Criteria:
- 1+ years’ experience in customer service or a similar role.
- A genuine passion for helping people, with the patience to listen and the confidence to guide.
- Strong communication skills and the ability to stay calm under pressure.
- Computer confidence, great phone etiquette, and an organised approach.
- A positive attitude, pride in your work, and the energy to match.
- Proficient in MS Office packages, Word, Excel, Outlook.
Desirable Criteria:
- Previous customer service experience
To express your interest in this job email your CV and cover letter/note in Word format only highlighting your suitability for the role and how you feel you meet the essential criteria to team@mymrecruitment.com. Please also include the Job Reference number and the Job Title.
Additional Information
- If a closing date has been given by the hiring client, then we will list this clearly with the text of all jobs advertised.
- Specific closing dates for all jobs can be found and verified on our website which is updated daily.
- Our clients reserve the right to enhance the short-listing criteria where and when this is deemed necessary.
- Candidates who do not meet the essential criteria for this role may be contacted in the future to discuss other roles.
- Sending your C.V. to us is initially an expression of interest in a role not a direct application, suitable applicants will be contacted to discuss further prior to their C.V. being released.
- We act as both an Employment Agency and as an Employment Business and as a company operate under strict 'best practice' policies and procedures governed by both the NRF and REC of which we are corporate members.
Equality & Diversity
As an organisation we are continually committed to equality and we value diversity. We will provide equality of opportunity and will not tolerate discrimination on any grounds.
Confidentiality / Data Protection
You can review our Data Protection Policies and Privacy Notice on the 'Privacy Policy' section of our website.
If you wish to have your data/record removed from our system, please email your request to us using the word “remove” and this will be actioned as soon as possible
