• Full Time
  • Cookstown
  • Salary:
    £21,000
  • Job Ref:
    JO4407

Website mymrecruit MYM Recruitment

Make Your Move

MYM Recruitment are delighted to be working with our new client who are an international multi-service provider, offering textile, hygiene and facility service solutions and are currently recruiting for a Customer Service Coordinator.  The suitable candidate will be responsible to provide a first class customer experience over the phone, first time resolution to enquiries and complaints. Build loyalty and relations to customers on the phone.

Key Duties/Responsibilities include but may not be limited to:

  • Handle inbound calls from customers with caring and interest
  • Complaint handling and follow up
  • Relationship management – build up trust and loyalty within portfolio of customers.
  • Administrative account management (order registration, reports, pricelists, invoicing, terminations),
  • Responsible for customer care + retention to defined customers
  • Responsible for portfolio growth for defined customers
  • Support to Customer Service external with admin and action tasks
  • Responsible for add on sales

Essential Criteria:

  • Good interpersonal and communication skills on phone
  • Customer minded problem solver – proactive.
  • Computer skills
  • Good business understanding and commercial skills
  • Planning and organisation skills
  • Team player
  • Conflict management
Job Contact:
Tracy
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To express your interest in this job email your CV and cover letter/note in Word format only highlighting your suitability for the role and how you feel you meet the essential criteria to team@mymrecruitment.com. Please also include the Job Reference number and the Job Title.

Additional Information

  • If a closing date has been given by the hiring client, then we will list this clearly with the text of all jobs advertised.
  • Specific closing dates for all jobs can be found and verified on our website which is updated daily.
  • Our clients reserve the right to enhance the short-listing criteria where and when this is deemed necessary.
  • Candidates who do not meet the essential criteria for this role may be contacted in the future to discuss other roles.
  • Sending your C.V. to us is initially an expression of interest in a role not a direct application, suitable applicants will be contacted to discuss further prior to their C.V. being released.
  • We act as both an Employment Agency and as an Employment Business and as a company operate under strict 'best practice' policies and procedures governed by both the NRF and REC of which we are corporate members.

Equality & Diversity

As an organisation we are continually committed to equality and we value diversity. We will provide equality of opportunity and will not tolerate discrimination on any grounds.

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